HOME MAINTENANCE PROGRAM TERMS AND CONDITIONS

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1. Pricing, Billing, and Subscription Structure

• Single-Story Baseline Rate: The subscription cost for this program starts at $99.00 per month and applies strictly to single-story residential properties.

• Multi-Level Properties: For homes with more than one story, an additional fee of $25.00 per month will be charged for each additional level beyond the first floor (e.g., a two-story home starts at $124.00/month; a three-story home starts at $149.00/month).

• Roof Coverage: The multi-level surcharge applies only to additional interior/living levels. The roof treatment and roof maintenance services are fully included in the base tier and do not incur additional multi-story fees, regardless of the home's height.

• Price Adjustment: All program prices are subject to change at any time to meet current market costs.

• Automatic Payments: Clients must maintain a valid credit or debit card on file. Payments are automatically processed monthly, on or around the 1st of each calendar month.

• Commitment Period: The subscription is billed monthly for an initial 12-month period. It automatically renews annually unless canceled by the client.

• Refund Policy: All payments are non-refundable.

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2. Service Visits & Scheduling Parameters

• Frequency: The monthly cost covers exactly two (2) scheduled maintenance visits per year.

• Spacing Rule: Visits must be scheduled no less than six (6) months apart to ensure consistent semi-annual care. For example, if the first visit occurs on October 5th, the second visit cannot take place until April 6th or later.

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3. Included Maintenance Scope and included materials

The annual subscription includes only the following specific preventative maintenance tasks per visit (where applicable, including but not limited):

• Hose bib insulation, exterior caulk, silicone. Does not include touch up paint-Client must provide paint, or name of color- $60 per gallon of paint match if bought by Rivas Interiors Plus. Only Sherwin-Williams Paint products.

• Roof treatment / chemical application, Roof repair cement, concrete crack filler

• Replacement of tubular p-traps, coincidental or expendable plumbing items, 1 set of supply lines per visit i.e. one hot/ one cold

• Replacement of standard light bulbs, standard single pole light switch and outlet

• Utilization of drain clearing equipment or chemicals for preventative clearing

• No cabinet hardware, including slides, pulls, hinges

• Does not include cost of smoke alarm, or CO alarm, includes battery changes and batteries

• 1 HVAC filter per year, trash bags as needed, some exterior deck boards and siding- Technicians discretion.

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4. Exclusions, Additional Repairs, and Member Perks

• Out-of-Scope Work: This agreement covers only the specific items listed on the maintenance list. It does not include repairs or corrections for underlying plumbing, electrical, or structural issues.

  • Example: Technicians will inspect under-sink plumbing, clean or replace the p-trap or tailpiece, and inspect the shut-off valves. However, this subscription does not cover the cost of repairing or replacing a leaking shut-off valve.

• Member Repair Discounts: Any additional repairs, corrections, or separate projects performed by our team will receive a 20% discount.

• Waived Fees: Active subscription members will have their standard service fees and emergency fees completely waived for out-of-scope service calls.

• Perk Exclusions: The 20% discount applies strictly to standard repairs and does not apply to add-on specialized services, including but not limited to window cleaning, additional tree trimmings, haul services, holiday lighting, deck re-sealing, etc.

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5. Eligibility, Restrictions, and Multi-Property Rules

• Renters & Landlord Approval: Renters do not qualify for this program unless written approval from the landlord is provided prior to enrollment. The written authorization must explicitly state the specific entity responsible for payment and the entity liable for the property.

• Multiple Properties: For clients owning or managing multiple properties, a separate legal agreement must be executed, and a separate subscription fee paid, for each individual property address. Covered benefits cannot be transferred between properties.